Overview

• Led the development of the company's product technology vision and strategy, overseeing management and implementation processes to support operations. 

• Provided strategic and operational leadership for development, client implementations and integrations, IT/systems management, customer and technical support, and quality assurance teams, managing over 250 people globally. 

• Established and managed offshore teams of over 200 people in India and the Philippines. 

• Scaled the company from inception to over $20 million in sales. 

• Collaborated with Fortune 100 companies to ensure ResponseTek’s systems met ISO, SOX, and ITIL compliance standards, including cybersecurity, penetration testing, and vulnerability assessments. 

• Positioned the technology team and SaaS product for acquisition, culminating in the successful acquisition by ESW Capital in 2017.